Helzberg Diamonds in Des Peres, MO Open now

Reviews about Helzberg Diamonds

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  July 16, 2020, by Audrey Werner
  My sister bought me a ring from Helzberg as a graduation present and I LOVE it. The "Lifetime Care Plan" covers all my sizings and maintenance. Thank you to all the associates for taking such good care of me. I will definitely be coming back for my own future purchases.
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  January 04, 2020, by Bridget Breheny
  My experience with Helzberg was the absolute worst. I received a ring as a gift from here a few years ago and loved it. Unfortunately, after a few years the stone fell out without any notice (unfortunate, but it happens). I went to the store and we picked out a new stone and they said they would call once complete in 4-6 weeks. after multiple times calling 2.5 months later they finally returned my call and said it was ready. I went to the store to pick up the ring and it was the wrong color stone! I had to go through this process again and when I went to pick up the ring the Chesterfield store was closed permanently, without any notice! I finally figured out where my ring was which was at West County Mall. I got my ring and it looked similar to the stone we had chosen but they never resized it which we had discussed. I took the ring anyways and within a few months the prongs were catching on EVERYTHING. When I explained my frustration with the gentlemen, who then told his manager (man with the long slicked back hair who would not come talk to me directly) they said I could buy a $70 insurance plan but they would not do anything to help me unless I wanted to pay for it. I took the ring and refused to never come back. The whole 6 month process trying to get this ring fixed and I still can't wear it. I understand why the store went out of business and I will not be a repeat customer.